At Yazana, we would like you to be completely satisfied with your purchase. If you change your mind within 14 days of receiving your online order, we offer a refund to the original payment method or credit note subject to the following conditions:

Refunds

• Full Price Items: Refunds for orders are applicable to full price items only and will be returned to the original payment method.
• Sale Items: Sale items are only eligible to returned for a credit note.

Exchanges

• Due to high sell-through of stock, we are unable to offer exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance with our return conditions.

Faulty Item Returns

• If you believe your item has a fault, please contact our Customer Service team at info@yazana.com with your order number and images of the fault. Our team will work to resolve this with priority.

Garment Return Conditions

• The item must be returned in original condition: unworn, unwashed, and unused, with original tags attached. Returns will not be accepted outside of the 14-day policy. Items are not to have fake tan, makeup or perfume upon return. If the returned item does not meet these conditions, your item will be returned to you at an additional charge.

Returns Costs

• Return shipping is at the cost of the customer and can be purchased via our returns portal or through Australia Post.

Where to Drop Off Return Parcels

• We recommend lodging your return via a postal service location where confirmation of lodgement and tracking is provided. Without this, Yazana is unable to investigate lost in transit parcels.

Processing Time for Returns

• You will receive an email notification from your courier when our team has received your return. After receiving this notification, please allow up to 3-5 business days for your return to be finalized. You will receive an email when your return has been processed. All funds should appear in your bank account within 5-10 business days of being processed. If your item is eligible for a refund, the funds will be returned to the original form of payment.

If you have any further questions or need assistance, please contact our Customer Service team at info@yazana.com.

Thank you for shopping with Yazana.